Terms and Conditions

Last updated: June 2026

1. Provider

The contractual partner for all orders placed through our online shop is:

Matcha Botanicals GmbH
Hungerbüelstrasse 3
8500 Frauenfeld
Switzerland

VAT Number: CHE-481.068.848

Email: hello@matchabotanicals.com

2. Scope

These Terms and Conditions apply to all orders placed through our online shop.

By placing an order, you agree to these Terms and Conditions.

3. Conclusion of Contract

The presentation of products in our online shop does not constitute a legally binding offer.

A purchase contract is concluded once you submit an order and receive an order confirmation by email.

We reserve the right to refuse or cancel orders at our sole discretion.

4. Prices and Payment

All prices are displayed in the currency shown on the website and include applicable taxes unless otherwise stated.

Shipping costs are displayed separately during checkout.

Available payment methods are shown during the ordering process.

5. Delivery

We deliver to the countries listed on our website.

Delivery times are estimates only and are not guaranteed.

Delays caused by force majeure, customs procedures, transportation issues, or circumstances beyond our reasonable control do not entitle customers to compensation.

If a product becomes temporarily unavailable, we will inform you and may offer an alternative product or refund.

6. Subscriptions

Selected products may be purchased through a subscription plan with recurring deliveries.

Subscriptions automatically renew until cancelled by the customer.

Any cancellation or modification must be made at least 5 calendar days before the next scheduled payment.

Orders that have already been processed or shipped cannot be cancelled or refunded.

7. Products

Our products are natural products and food items.

Taste, colour, aroma, texture and appearance may vary depending on harvest, season, origin and production batch. Such natural variations do not constitute defects.

The information provided on our website is for informational purposes only and is not intended as medical advice, diagnosis or treatment.

8. Returns and Refunds

Returns, complaints and refunds are governed by our Return and Refund Policy available on our website.

The version in effect at the time of purchase shall apply.

9. Limitation of Liability

To the extent permitted by law, Matcha Botanicals GmbH shall only be liable for damages caused by intentional misconduct or gross negligence.

Liability for indirect damages, consequential damages, loss of profit or damages resulting from improper use of our products is excluded.

10. Privacy

The processing of personal data is governed by our Privacy Policy.

The current Privacy Policy is available on our website.

11. Intellectual Property

All content on this website, including texts, images, logos, trademarks and designs, is protected by intellectual property laws and may not be used without our prior written consent.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed exclusively by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction shall be Frauenfeld, Switzerland, unless mandatory legal provisions provide otherwise.